The Polices
Returns, Refunds & Order Issues Policy
Returns Must Receive Prior Approval
Please contact Canada BioPharma before returning any product. Unauthorized returns may not be accepted or processed. Products must remain unopened, unused, and in their original packaging. Return requests submitted outside the applicable notification period may be declined. Please wait for written authorization and return instructions before shipping anything back.
Opened Products Cannot Be Returned
For product integrity and safety, opened or used products are not eligible for return. Items with damaged, removed, or altered labels may also be refused. Please inspect your package upon delivery and contact our team promptly if you notice any damage, missing items, or other concerns with your order.
Report Order Problems Within 48 Hours
If your order arrives damaged, incorrect, or incomplete, contact us within 48 hours of delivery. Please provide your order number, photographs of the shipping box, inner packaging, and product label, including the batch or lot number when available. This information helps our team review your claim efficiently.
Approved Refunds Return To Original Payment
When a refund is approved, it will be issued only to the original payment method used for the purchase. Refunds cannot be transferred to another payment method or individual. Depending on your financial institution, processing times may vary after the refund has been authorized by our team.
Order Issues May Receive Replacement
After reviewing an approved order issue, Canada BioPharma may provide a replacement of the affected item or store credit. Resolution options depend on the circumstances and information provided. Customers should retain all products, packaging, labels, and shipping materials until the investigation has been completed.
Keep Packaging Until Issues Are Resolved
Please keep your complete shipment, including the outer shipping box, inner packaging, labels, and products, until your return or order issue has been fully resolved. These materials may be required during our review. Do not dispose of or send products anywhere unless our team provides specific instructions.